How do I claim a promotion?
To claim a promotion, first log into your account and navigate to the promotions section. Browse the available offers and click the 'Opt In' or 'Claim' button for the specific offer you want. Once opted in, perform the required action, such as making a qualifying deposit. Always check the terms link for that specific offer to ensure you meet all requirements.
Why was a promotion not applied to my deposit?
The most common reason is failing to opt in before making the deposit. Most of our promotions require an active opt-in prior to the transaction. Additionally, some payment methods may not be eligible for certain offers. We recommend reviewing the specific terms of the promotion in your account to verify eligibility requirements and payment restrictions.
Can I use two promotions at once?
Generally, only one promotional offer can be active on an account at any given time. If you attempt to claim a new offer while another is still active, the system may prevent the activation or prioritize one over the other. Please refer to the terms of each specific offer to see if they are stackable or mutually exclusive.
Where do I check the terms for a specific promotion?
Every available offer in your account's promotion section contains a direct link to its specific terms and conditions. We strongly advise clicking this link before opting in, as it contains the legally binding rules regarding wagering, game contributions, and withdrawal limits for that particular promotion.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile browsers and the official app. You can browse, opt in, and track your progress through the mobile account interface just as you would on a desktop. The process remains identical across all supported devices.
What happens if I forget to opt in?
If you make a deposit or place bets without first opting into a promotion, the offer typically cannot be applied retroactively. To avoid this, always make it a habit to visit the promotions tab and activate your desired offer before initiating any deposits or gameplay.
Can I cancel an active promotion?
Cancellation policies vary by offer. Some promotions allow you to opt out via your account settings, while others are permanently active once the qualifying action is taken. Check the specific terms of the offer or contact our support team to see if a promotion can be cancelled.
How do I find out when new promotions are released?
New promotions are listed in the account promotions section. We also provide updates via account notifications and official communication channels. Checking your promotions tab regularly upon login is the most reliable way to see which new offers are currently available for your account.